Support

Knowledge Base

For our registered customers we provide a large knowledge base that can be accessed at any time. Our knowledge base includes the following:

Downloads - In this section we provide our registered customers access to the latest software and documentation for our products.
Service Bulletins - Our knowledge base includes a collection of service bulletins released to provide information to customers on use of product.
DFU - In this section you will find all current and previous direction for use for the specific product that you have licensed.

NOTE: The license information provided with your order should be used to login to access the above information. In the event you do not have this information, please contact technical support listed below to submit a request for this information.

NOTE: To obtain an electronic, or paper copy, of device directions  for use, and supporting documentation. Please contact us at our General Telephone numbers listed below.

Global Instrumentation works directly with customers to determine which product features will best fulfill their requirements and provides technical expertise to properly support their products.

Communications between Global Instrumentation and our customers is performed by telephone, periodic teleconferences, site to site network links, the Internet, E-Mail, and standard mail/courier.

Phone Support Email Support
Global Instrumentation offers support over telephone to its customers.
General Information:+1 (315) 682 0272 ext 115
Sales:+1 (315) 682 0272 ext 111
Technical Support:+1 (315) 682 0272 ext 114
Global Instrumentation provides 24/7 technical and sales support via email.
General Information:info@gi-med.com 
Sales:sales@gi-med.com
Customer Support:service@gi-med.com
Webmaster: webmaster@gi-med.com

We also provide customer support via the website. For more infromation Contact Us